London Luggage Shop Reviews
(Rated by 11 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.6
Base on 11 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.5
- Price & Quality4.7
- Shipping & Delivery4.8
- Customer Service4.3
- Return Policy4.3
Recent Customer Reviews (11)
Phoebe Dyer
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Tilly Payne
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Teresa Warrior
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James Patillo
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Vickey Williams
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Patrick Frei
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Mason Khan
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Zachary Howell
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Thomas Negron
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Enzo Barros
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London Luggage Shop Pricing
Luggage
$28.00 - $39.00
Women's products
$18.00 - $24.99
Smaller items like zippered pouches
$5.00 - $8.00
Briefcases
$215.00 up to over $1000
London Luggage Shop Pros & Cons
Pros
1
Excellent Customer Service: Customers consistently praise the attentive, knowledgeable, and friendly staff who listen carefully to needs and provide personalized recommendations. The service is described as unparalleled and memorable.
2
Wide Selection of High-Quality Brands: The shop offers a broad range of premium luggage brands such as Briggs & Riley, Rimowa, Tumi, Dooney & Bourke, Montblanc pens, and more under one roof.
3
Convenient Shopping Experience: They offer free shipping with tax savings for out-of-state customers. Additionally, they provide services like complimentary monogrammed ID tags on purchases.
4
Longstanding Reputation: London Luggage Shop has been serving customers for over 70 years with a family-run business approach that many find trustworthy and reliable.
5
Personalized Attention Online and In-store: Customers report positive experiences both visiting the physical store in Detroit or shopping via their website with responsive customer support by phone or online chat.
CONS
1
Location Specificity: The physical store is located in Detroit; customers not near this area must rely on online shopping which may limit hands-on inspection before purchase.
2
Limited Information on Return Policy or Pricing Transparency Online: While customer service is praised overall, detailed policies about returns or price matching are not prominently highlighted on the website based on available information.
London Luggage Shop Features and Benefits
Features
Wide Range of Luggage Types
Offers carry-on luggage, spinners, rolling totes, wheeled duffels, and large upright suitcases to cater to various travel needs.
High-Quality Brands
Stocks premium brands such as Briggs & Riley, Rimowa, Tumi, Victorinox, Dooney & Bourke, and Montblanc known for durability and style.
Smart Design Elements
Includes TSA-approved luggage for keeping laptops during security checks and sleeves on smaller bags that slide over larger wheeled handles, enhancing convenience.
Durable Materials
Uses thick top grain leather with elegant buckles for items like luggage tags, providing luxury and durability.
Excellent Customer Service
Attentive, knowledgeable, friendly staff provide personalized recommendations; over 70 years of experience with positive feedback on helpfulness and reliability.
Convenient Shopping Experience
Free shipping with tax savings for out-of-state customers and complimentary monogrammed ID tags on purchases.
Longstanding Reputation
Family-run business serving customers for over 70 years, building trust and reliability.
Personalized Attention
Responsive support online via phone or chat and in-store experiences.
Lightweight Construction
Combines with stylish design for practical yet fashionable travel gear.
Travel Convenience Features
TSA approval reduces hassle at security; rolling designs and ergonomic handles improve mobility in airports and cities.
Reliability & Warranty Support
Strong product guarantees ensure peace of mind for quality travel investments.